Job Description

The Inside Auto Damage Appraiser will complete estimates from photos or video submitted by customers and/or body shops. The Inside Auto Damage Appraiser will use this information to process claims payments as necessary.

This role must report to our Boston, MA office 4 days per week and can work remotely 1 day per week.

Essential Functions and Responsibilities

• Work in a Team Environment with our Virtual Estimating Team
• Provide exceptional customer service ensuring that public relations are maintained at all times.
• Efficiently write accurate estimates based on photos and videos meeting production guidelines.
• Complete, review and reconcile supplemental repair estimates.
• Review and negotiate estimates with customers and or repair facilities.
• Document claim files with notes, evaluations and decision making process.
• Process claim payments as necessary.
• Evaluate vehicle condition for Total Loss Settlements.
• Adhere to state regulatory compliance.

Qualifications and Education

• A bachelor’s degree from a four year college or university
• Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction.
• Excellent communication (verbal and written) skills.
• Strong customer service skills.
• A valid driver’s license is required.
• Obtaining Appraisal Licenses required for certain states.

Perks and Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Free onsite gym at our Boston Location
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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