Job Description

As the largest jewellery brand in the world, we give a voice to millions of peoples loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product, taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and surpass commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream of coaching and inspiring the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire to bring the best talent into Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.
• Utilize your expertise across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• All other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.

• Developed strong communication skills, both written and verbal, demonstrating a sense of care.

• The ability to connect with people at all organizational levels, charming and captivating audiences.

• Sharp business acumen and analytical thinking to deliver positive results.

• Talent in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.

• Knowledge of general computer software (Microsoft Office 365 Suite) and retail point-of-sale systems.

• At least 18 years old and able to provide proof of identity and work eligibility.

• A flexible work schedule, including nights, weekends, and holidays, with physical ability to stand for extended periods, lift 50+ pounds, and arrive on time.

Our Benefits:

• Competitive compensation package including base salary + bonuses, and a 401K plan for your financial future.

• Extensive benefits such as Medical, Dental, Vision, Short/Long Term Disability, Life and AD&D insurance, anniversary gift cards, and product discounts.

• Growth opportunities through learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.

• PTO including Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

About Pandora:

Pandora is the world's largest jewellery brand, specializing in designing, crafting, and marketing accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in over 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and uses only recycled silver and gold in its jewellery. Pandora is committed to sustainability and aims to halve greenhouse gas emissions across its value chain by 2030. Listed on Nasdaq Copenhagen, Pandora generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Pandoras recruitment procedures are transparent and fair, ensuring equal opportunity for all applicants by removing biases and identity-related elements such as photos, marital status, and age.

About Pandora NAM:

The Pandora North America team in the USA & Canada includes over 115 employees in offices in New York & Baltimore, more than 80 in our Logistics Center in Maryland, 100 in field positions, and over 3,900 in our stores. The USA is Pandoras largest market, with over 1,400 points of sale, including more than 420 concept stores, with over 300 owned and operated by Pandora.

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