Job Description

As the largest jewellery brand in the world, we give a voice to millions of peoples loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product while taking pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

Please note: This job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers excel when they:

1. Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
2. Dare to exceed individual and store sales goals by building genuine connections with our fans.
3. Embrace opportunities and surpass commercial targets and KPIs, setting new records and achieving remarkable success.
4. Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
5. Dream of coaching and inspiring the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
6. Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
7. Build your network and inspire bringing the best talent into Pandora across seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
8. Partner with the Divisional Sales Manager and HR team to identify and resolve performance issues and policy violations.
9. Utilize your skills across talent, brand, operations, and fan experience to ensure the timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
10. Perform all other duties as assigned.

To craft your career with us, you should have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• Developed a sense of care in your communication skills, both written and verbal.
• The ability to connect with people at all organizational levels and charm your audience.
• Sharp business acumen and analytical thinking to deliver positive results.
• Skills in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point of sale systems.
• Proof of being at least 18 years old and eligible to work.
• A flexible work schedule that includes nights, weekends, and holidays, with the ability to stand for extended periods and lift 50+ pounds.

Our Benefits include:

• Competitive compensation package with base salary and bonuses, 401K plan.
• Extensive health benefits including Medical, Dental, Vision, Disability, Life, and AD&D insurance, along with product discounts and anniversary gifts.
• Growth and development opportunities through learning programs, feedback, LinkedIn Learning, tuition reimbursement, and more.
• PTO package including vacation, personal, sick, birthday, celebration days, and paid holidays.

About Pandora:

Pandora is the world's largest jewellery brand, specializing in accessible luxury jewellery made from high-quality materials. Our pieces inspire self-expression and storytelling. Pandora operates in over 100 countries with more than 6,800 points of sale, including over 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and is committed to sustainability, aiming to halve greenhouse gas emissions by 2030. Pandora is listed on Nasdaq Copenhagen and reported revenue of DKK 31.7 billion in 2024.

Our recruitment process is transparent and equitable, promoting diversity and inclusion. We encourage applicants to refrain from including identity-related details in their applications.

About Pandora NAM:

The North American team includes over 115 employees in New York & Baltimore, 80 in Columbia, Maryland, 100 in field roles, and over 3,900 in stores. The USA is Pandoras largest market, with over 1,400 points of sale, including more than 420 concept stores, with over 300 owned and operated by Pandora.

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