Job Description

Csr/Account Manager/Senior Print Specialist

We are a custom print solutions company that takes a consultative approach to help our clients achieve their marketing goals with the best possible outcomes. At AlphaGraphics, we are committed to providing tailored solutions that align with our customers' needs.

As a CSR/Senior Print Specialist at AlphaGraphics, you will be responsible for managing the entire customer journey for marketing projectsfrom initial quote to final delivery. This role is critical in ensuring that each project runs smoothly and meets both customer expectations and Alphagraphics quality benchmarks.

Responsibilities:

• Conducting thorough requirement analysis to ensure accurate understanding of project needs.
• Creating detailed estimates and following up with customers in a timely manner.
• Converting estimates into invoices and ensuring a smooth handoff to design and production teams.
• Collaborating with the production team to ensure the job is completed on time, maintaining the highest standards of quality throughout the process.
• Upholding AlphaGraphics' quality control standards at every stage to deliver outstanding results to our clients.
• Assists customers with completing large and small print jobs, including estimating, invoicing and payment processing.
• Helps customers via email, phone calls and face to face or via online interactions.
• Captures customer's specifics using "Job Analysis" questions.
• Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up.
• Creates job estimates/orders/invoices using MIS/CRM tools.
• Maintains current pricing strategies and customer billing procedures.
• Follows up and manages Inbound Leads.

Qualifications:

• Print industry experience and knows what it takes to print a job - BW, Color and Press, Cut sheet or wide format, we have it.
• Has a thorough knowledge of print products and services, production processes, capabilities, and pricing.
• Experience working in print industry in a consultative role or account management role.
• Possesses a solid knowledge of MIS systems and order entry processes.
• Strong analytical skills (break projects into steps or sets).
• Excellent writing and verbal skills.
• Professional appearance and decorum.
• Strong organizational and time-management skills.
• Onsite position M-F. Regular 40 hours. in Walnut Creek, CA.

Located conveniently in Downtown Walnut Creek, CA, AlphaGraphics Walnut Creek has been proudly serving the community since 1999. At AlphaGraphics, we're passionate about what we do, and we're dedicated to delivering outstanding results for our customerswhile enjoying the process along the way. We're looking for passionate print professionals who love to stay engaged in the business community by helping customers grow their businesses and stand out.

"If you're just seeking a paycheck, this might not be the right fitthere are other places for that. But if you're searching for a second home where you can make an impact, work with a strong customer base, and have fun while doing it, we'd love to hear from you."

Compensation: $20.00 - $25.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite everyone to apply!

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