Job Description

IT Field Technician (Charleston, SC)

The IT Field Technician provides onsite technical support for Parker's Kitchen locations.

Responsibilities

• Travels to the stores to provide onsite technical support
• Provides technical support for the Point-of-Sale systems and peripherals. Ability to replace hardware elements of POS system scanners, printers, Pin Pads and complete registers.
• Work with higher-level techs to troubleshoot issues such as software, hardware, and Internet connectivity
• Install/replace standard PC hardware, and peripheral components such as monitors, keyboards, and printers
• Knowledge of Cat5 wiring and terminating and low voltage wiring
• Ability to learn and configure in store software systems
• Instructs users in use of equipment and software
• Performs other job-related duties as assigned by Parker's Help desk
• Provide updates, status, and completion details via ticketing system

Knowledge, Skills, and Abilities

• Advanced knowledge of Microsoft Office Suite required
• Must have a valid driver's license and be able to go between stores without difficulty
• Demonstrates flexible and efficient time management and ability to work independently and prioritize work
• Excellent organizational skills and initiative to improve processes
• Demonstrates patience with users and the ability to assist and train inexperienced users
• Communicates regularly with the manager about issues
• Provides strong attention-to-detail regarding daily tasks, projects, and troubleshooting
• Maintain communication within the department ensuring that no duplicate work is being performed by other support staff
• Maintain a neat work environment; help maintain and organize server room and test lab
• Earns the trust of others through open, honest communication and follow through
• Plans work and schedules activities so deadlines and objectives are met
• Respectfully interact with co-workers
• Acts as a role model within and outside of the department
• Accountable to act with integrity, adhere to company expectations of performance and behavior, abide by work rules and demonstrate high standards of moral and ethical conduct at all times.
• Leads by example in meeting company expectations of performance and behavior in the support center as established in the Employee Handbook.
• Must be reliable and punctual in reporting to work as scheduled
• Maintains confidentiality of all company information, is forthcoming in reporting all policy and procedural violations and any wrongdoing to the Director of Human Resources

Education and Requirements

Required:

• Intermediate computer skills
• Must be available to work a flexible schedule, including periodic on-call shifts.
• Must maintain a current, valid, unrestricted driver's license with an insurable driving record and be able to go between stores without difficulty.

Preferred:

• Experience with NCR POS systems preferred
• Experience in corporate IT department is preferred

Travel:

• Travel is required inside Parker's assigned geographic regions.

Physical Requirements:

• Prolonged periods sitting, standing, and working on a computer
• Must be able to safely ascend/descend ladders
• Must be able to lift up to 50 pounds at time.

Parker's Companies is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Parker's does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job Tags

Similar Jobs