Job Description

Applied Hearing Solutions is a leading clinic recognized for its excellence in hearing treatment. The clinic, staffed by a team of esteemed audiologists, attracts patients from across the nation seeking unparalleled care and innovative solutions. They value their team members as their greatest asset and go to great lengths to foster an inclusive, dynamic team environment where every voice is heard, and every contribution is valued.

As a Front Office Coordinator , this individual will be the first point of contact for patients, playing a crucial role in the clinic’s daily operations. The ideal candidate will be highly organized, detail-oriented, and able to work in a fast-paced environment.

Applied Hearing Solutions is looking for someone who can balance administrative tasks with patient engagement while ensuring the highest standard of patient care.

Key qualities for success in this role include strong communication skills, problem-solving abilities, and the capacity to manage multiple priorities effectively. The Front Office Coordinator will help patients navigate their journey, from their first phone call through post-care follow-ups, ensuring they receive the best possible experience at every touchpoint.

Key Responsibilities:

Phone Line Management:

• Manage multi-phone lines and ensure all calls are handled efficiently and professionally.
• Schedule appointments, follow-ups, and manage patient inquiries.

Patient Engagement:

• Engage with patients to understand their hearing needs and build strong rapport.
• Provide detailed information about hearing aid options and the benefits of choosing the clinic.
• Greet and check in patients, ensuring they feel comfortable and informed about their visit.

Objection Handling:

• Resolve patient concerns effectively while highlighting the benefits of exceptional service.
• Address common objections and provide clear, concise information to alleviate concerns.
• Communicate confidently about the clinic’s offerings to help patients make informed decisions.

New Patient Acquisition:

• Encourage patients to choose out-of-network care by emphasizing superior quality and personalized service.
• Respond to and follow up on potential new patient inquiries to convert them into appointments.

Administrative Duties:

• Oversee scheduling, inventory management, payments, and maintain accurate patient records.
• Ensure high standards of patient service and smooth operational flow.
• Assist with office organization, manage supplies, and provide support to audiologists and clinical staff.

Coordination of Care:

• Act as a liaison between patients and clinical staff, ensuring seamless communication regarding appointments, test results, and treatment plans.
• Help manage patient expectations by providing accurate information about timelines, procedures, and follow-up care.

Problem-Solving Excellence:

• This role involves handling various challenges that require quick thinking and creative solutions. The ability to manage complex patient inquiries, resolve scheduling conflicts, and address unforeseen issues will be crucial in ensuring smooth clinic operations and patient satisfaction.

Requirements

• High School Diploma or equivalent; further education is a plus.
• 5-7 years of customer service experience, preferably in a medical or healthcare setting.
• 2-3 years of experience in a medical environment preferred.
• Strong communication, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and general internet applications.
• Ability to multitask and manage time effectively.

Benefits

• Healthcare benefits (Medical and Dental)
• Matching retirement plan
• Paid time off and holidays

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