Job Description

For over 30 years, since its founding in 1994, Hearing Associates of Northern Virginia has been dedicated to delivering personalized, hands-on hearing healthcare services to patients in McLean, VA, and its surrounding areas.

This thriving medical practice now seeks a confident and ambitious Front Office Coordinator with strong interpersonal skills to join the team and contribute to their mission of exceptional patient care.

As the first point of contact with patients, the Front Office Coordinator is integral to the practice’s success. Key responsibilities include greeting patients, managing appointments, answering phone calls, gathering patients’ information, and providing an exceptional experience.

The ideal Front Office Coordinator candidate will possess a positive and uplifting attitude and the ability to work efficiently in a fast-paced environment while providing high-quality patient care.

Responsibilities

• Answering phone calls and responding to patient inquiries professionally and courteously.
• Scheduling appointments for patients, ensuring that appointment times are efficient and optimized.
• Collecting patient payments.
• Maintaining patient records and ensuring all required documentation is accurately completed.
• Conveying information to providers promptly.
• Assisting with various administrative tasks as needed.

Requirements

• Previous Front Office experience in a medical setting is a plus.
• Excellent customer service skills and outgoing personality.
• Working knowledge of Microsoft Office and ability to learn industry-specific software.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Benefits

• Health Benefits
• Matching 401K
• PTO and holidays

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