Job Description

Role: Senior Deskside Support

Location: Windsor, CT (Onsite)

Long Term Contract

Top Skills - Expert Level

• Active Directory
• Win 10, Windows 11 & Macintosh OS
• Intune / SCCM Tool
• Beyond Trust + LogMeIn tools, etc.
• Printers & Peripherals
• Virtual Machines (Citrix / Azure Virtual Desktop)
• Ticketing Tool Remedy / SNOW

Roles/Responsibilities

• Provide direct assistance to end users in troubleshooting and resolving hardware and software issues.
• Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
• Strong technical knowledge of desktop operating systems and software applications.
• Experience providing deskside support to end-users in a corporate environment.
• Excellent communication and customer service skills.
• Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Familiarity with remote access tools and techniques.
• Experience working with Active Directory and other directory services.
• Ability to manage multiple priorities and work effectively under pressure.
• Willingness to work flexible hours, including evenings and weekends, as required.
• Provide Level 2 onsite or remote support for complex customer issues and requests.
• Lead deployment of software releases, system upgrades, and patches on end-user devices.
• Accountable for procurement and asset management of end-user devices.
• Lead activities like customer relocations and departmental infrastructure build-out.
• Analyze the symptoms of problems to properly identify the cause and determine a solution.
• Triage issues such as physical layers, usernames, and passwords.
• Uninstall/reinstall basic software applications, verify proper hardware and software setup, and assist with navigation of application menus.

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