Join to apply for the Chick Fil A Director of Operations role at Perkins Management Services Company 1 day ago Be among the first 25 applicants Join to apply for the Chick Fil A Director of Operations role at Perkins Management Services Company Get AI-powered advice on this job and more exclusive features. Perkins Management, a Chick-fil-A franchisee, is looking for a designated CFA Director of Operations. Chick-fil-A is a customer-first, service-driven organization known for its commitment to excellence in food quality, hospitality, and leadership development. As one of the most beloved quick-service restaurant brands, we strive to serve our customers, team members, and communities with care and integrity. The Director of Operations , will play a critical leadership role in driving operational excellence, developing high-performance teams, and ensuring a remarkable guest experience. This position requires a strategic thinker with a passion for servant leadership, continuous improvement, and business growth. Key Responsibilities Leadership & Culture Champion Perkins Management and Chick-fil-A’s mission and core values in all aspects of restaurant operations. Foster a positive and accountable team culture focused on servant leadership and personal growth. Lead, coach, and develop Operations Leaders, Shift Leaders, and Team Members. Operational Excellence Ensure consistent execution of Chick-fil-A standards in food safety, cleanliness, speed of service, and hospitality. Analyze operational data to improve throughput, quality, and profitability. Oversee daily operations and implement systems that drive efficiency and sustainability. Team Development Lead hiring, onboarding, and performance management processes in collaboration with HR or Talent Team. Develop training programs that enhance operational skills and leadership capabilities. Support succession planning and career pathing for team members at all levels. Financial & Strategic Planning Partner with the Owner/Operator to set goals and implement strategies that achieve financial targets. Monitor labor costs, food costs, and other key performance indicators (KPIs). Forecast staffing needs and manage scheduling to optimize productivity. Customer Experience Set the standard for exceptional customer service and guest satisfaction. Respond to customer feedback and resolve escalated concerns with empathy and urgency. Collaborate with Marketing to support local brand initiatives and community outreach. Qualifications Minimum of 5–7 years of experience in multi-unit or high-volume restaurant leadership. Chick-fil-A experience preferred but not required. Proven track record of developing teams and improving operational outcomes. Strong business acumen and understanding of restaurant financials. Excellent communication, organizational, and interpersonal skills. Bachelor’s degree in Business, Hospitality, or related field preferred. Passionate about servant leadership and developing others. What We Offer Competitive salary and performance-based bonuses Comprehensive health benefits (if applicable) Paid time off and holidays Leadership development opportunities A values-driven work culture and meaningful career growth Powered by JazzHR Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Hospitality Referrals increase your chances of interviewing at Perkins Management Services Company by 2x Sign in to set job alerts for “Director of Operations” roles. Washington, DC $215,000.00-$240,000.00 3 weeks ago Washington DC-Baltimore Area $110,000.00-$130,000.00 2 weeks ago Washington, DC $70,000.00-$90,000.00 5 days ago Washington DC-Baltimore Area $160,000.00-$170,000.00 1 week ago Director, Global Logistics and Purchasing Washington DC-Baltimore Area $150,000.00-$165,000.00 1 week ago Director of Operations-Facilities Management Rockville, MD $120,000.00-$180,000.00 1 month ago Washington DC-Baltimore Area $170,000.00-$250,000.00 2 days ago Regional Operations Director (Southeast) Rockville, MD $147,600.00-$230,600.00 3 months ago Director, Global Process Owner, Logistics and Warehousing Columbia, MD $167,200.00-$229,900.00 1 week ago District of Columbia, United States 2 weeks ago Director of Hotel Operations - Washington, DC JN -052025-160369 Washington, DC $113,672.00-$189,467.20 4 weeks ago Director, Operations and Facilities Projects Washington, DC $200,000.00-$220,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Perkins Management Services Company
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